Fees - FeedBack Software

Current Fees and Rates. (From 1st Jan 2017.)

Call Out fees include the first hour. *
Significant reductions can be made on all our Call Out Fees and Hourly Rates using the Retainer Tariff. See below.


Standard Fees (Visits to your premises.) (Can be reduced via Retainer Tariff.) *	Call Out Fee Normal As convenient	Call Out Fee Rapid Next Day	Call Out Fee Emergency Same Day	Hourly Rate	Daily 4 hours Pre booked (No call out)	Daily 8 hours Pre-booked (No Call Out)
Mon-Fri 9-5	£50.00	£60.00	£70.00	£30.00	£120.00	£200.00
Evenings & Saturdays	£70.00	£80.00	£90.00	£40.00	£160.00	£280.00
Sundays & Bank holidays	£90.00	£100.00	£110.00	£50.00	£200.00	£360.00

External Services
Send SMS Text Message	£0.15 each
Forward SMS Text Message	£0.15 each
Forward Voice Call	£0.003 per second = £0.18 per minute.
Line rental for above	£10.00 per month.
DVLA Look ups	£0.50 per query.

Retainer Tariff.

This is a new feature.
For every £100 paid to us, you get 10% discount from the Call Out Fees and Hourly Rates for the year following payment of the Tariff amount. You decide the amount (multiples of £100) that you want to pay.
Up to a maximum of 50% reduction. (£500 yearly fee.)
It also entitles you to no Telephone Troubleshooting Charges.

Telephone Troubleshooting * * For questions/help unconnected with our products/services.	Per Call Includes 1st 5 mins.	Extra Minutes per min .
Mon-Fri 9-5	£5.00	£0.30
Evenings & Saturdays	£7.50	£0.45
Sundays & Bank holidays	£10.00	£0.60

Domain Names, Webspace, and Mailboxes	Yearly
.co.uk domains	£20.00
.com domains	£30.00
Webspace 1 GByte	£80.00
Email Addresses (500MB ) (Setup fee)	£5.00 (One off)
Email Addresses rental	£5.00
Email Additional Mailbox Storage (per GByte)	£5.00
Websites from	£250.00 (One off)

* Call out fees are calculated from when we leave our premises to when we return to our premises, therefore taking into account mileage and travel time.

* * Charges made for troubleshooting with non Feedback Software based issues. Otherwise known as "Picking our brains."
We make no charge for general enquiries about our products and services, or for troubleshooting issues regarding our products.
We do charge for items such as "How do I set up a googlemail account?", "How do I back up my pictures?", "Help, I have a virus!" and other similar questions. Also, we charge for any requests for re-issuing passwords that we keep for you. You should store them better, if you need to ring us and ask! Customers who pay the Retainer Tariff are exempt from these charges.

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